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Customer Service Representative - Agoura Hills CA
Job Description

Primary responsibility is to handle incoming contacts from the general public and to respond to non-routine telephone inquiries in a customer-orientated call center following standard scripts and procedures. The applicant will perform basic tasks requiring working knowledge of the Company's services, in addition to processing all aspects of orders for new and existing customers. Must remain in control of the calls at all times and use their customer service skills to de-escalate hostile callers. Good judgment and decision-making must be evidenced at all times.

General Responsibilities
  • Provide support to general customer base
  • Enter requests for existing service changes and additions in the appropriate systems
  • Maintain a high level of customer satisfaction while meeting daily call objectives
  • Gathers information from the caller to identify customer's needs and determine appropriate action
  • Escalates more complex issues to Supervisor/Manager as necessary
  • Ability to perform multiple tasks in between calls
  • Communicates appropriate options for resolution
  • Knowledge of General Telephony
  • Excellent attendence and punctuality
  • Excellent Customer Service skills including written and verbal communication
  • Second language a plus
  • Working knowledge of computer systems and ability to learn new systems